Keep on Running: Why UX is like the Olympic 100m

All around the world – across industries, technologies, and in organisations of every size — user experience has never been more prominent. There are more people working in the field, more resources dedicated to understanding humans and designing for them, and more focus on how products and services are making people feel. It’s easy to […]

It’s a bug, Jim, but not as we know it

Somewhere, in most organizations’ bug-tracking system, there’s a dark corner. It’s a place where – at best – people go to have an opinionated argument. At worst, it’s a place that bugs go to die. It’s the usability bug receptacle. Often, anything perceived as being related to usability is sent to this container, separate from […]

You only hear what you want to

If you were listening to popular music in the mid-90s, you doubtless remember “Stay” by Lisa Loeb. I don’t know if the person who told her that she “only hears what she wants to” was a cognitive psychologist, but there was certainly truth in that remark – not just for Lisa, but for all of […]

Nothing comes for free: Just say no

Sometimes when you’re involved in developing software, a developer offers you a feature or an option “for free”. Most typically, this is part of a framework, plugin, or library that offers this functionality anyway: they view it as easier to leave in than to take out. So, why not? Everyone loves something for free, don’t […]

Stakeholders rock: Guides, not barriers

At the end of October last year, I attended NUX4, a conference for people involved in working to deliver better experiences (mainly digital ones). One of the key themes of the day was about how we can achieve better outcomes by working effectively and collaboratively with stakeholders, rather than viewing them as barriers to getting […]